Welcome to Temren Travel. By accessing our website and utilizing our luxury travel services, you agree to the following comprehensive terms and conditions. These terms govern the legal relationship between Temren Travel ("the Agency", "We", "Us") and the guest ("the Client", "User", "You").
1.1. This contract specifies the terms of service, legal obligations, and operational boundaries of Temren Travel, located in Cappadocia, Turkey. Unless otherwise agreed upon in a separate written contract, these provisions remain valid for all bookings made via website, e-mail, or phone.
1.2. The services provided include, but are not limited to, Private Hot Air Balloon Flights, VIP Airport Transfers, Private Guided Tours, and Custom Travel Itineraries. All products are collectively referred to as "Services".
2.1. In order to utilize our services, the Client must explicitly approve the service contract. Using the services or confirming a booking via digital channels constitutes an automatic acceptance of these terms.
2.2. Clients under the age of 18 must be accompanied by a legal guardian or provide written parental consent.
3.1. Temren Travel reserves the right to stop, pause, or modify any feature of the Services permanently or temporarily without prior notice as part of our continuous quality and safety renewal process.
3.2. We reserve the right to block or suspend a Client's access to their account or future services without providing a reason, specifically in cases of suspected fraud, misconduct, or security threats.
4.1. All service fee rates are determined by Temren Travel based on seasonal conditions and the premium nature of the service. We reserve the right to update prices at our discretion.
4.2. Unless stated otherwise, prices are exclusive of Value Added Tax (VAT) and other government levies which will be added at the time of transaction according to Turkish Law.
4.3. Payment information provided by the Client during the booking process must be accurate and up-to-date.
5.1. All content including but not limited to written texts, high-resolution photography, logos, video content, and software used on the Temren Travel platform is the sole property of the Agency or its licensors.
5.2. Clients are strictly prohibited from reproducing, copying, selling, or trading any content produced by Temren Travel without explicit written permission.
6.1. Temren Travel acts as a premium facilitator between the Client and various third-party service providers (hotels, flight operators, etc.). While we work only with the highest-rated partners, the Agency is not liable for direct or indirect damages arising from third-party actions.
6.2. Weather-Dependent Activities: Activities such as Hot Air Ballooning are strictly dependent on weather conditions and Civil Aviation authority approvals. Temren Travel is not responsible for cancellations due to weather but will facilitate refunds or rescheduling as per the Cancellation Policy.
7.1. Neither party shall be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm), war, invasion, act of foreign enemies, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, terrorist activities, nationalization, government sanction, or blockage.
8.1. The Client may terminate the service contract by sending a written request to our official address or e-mail. Termination is only valid upon receipt of a confirmation from our side.
8.2. The Agency may terminate this agreement if the Client violates any provision of this contract.
9.1. This contract is governed by the laws of the Republic of Turkey. For any disputes arising from this agreement, the courts and enforcement offices of Nevşehir (Cappadocia) are exclusively authorized.
Company: Temren Travel Agency Limited Company
Address: Cumhuriyet Mahallesi 519. Sokak 10/2 AVANOS / NEVŞEHİR / TURKEY
Email: info@temrentravel.com
At Temren Travel, we are committed to protecting your personal privacy and ensuring a secure digital environment. This policy outlines our data collection methods, storage protocols, and security measures in accordance with international standards.
To provide a premium travel experience, we collect personal data during the registration and booking process. This includes:
Your data is used specifically for:
Temren Travel prioritizes the safety of credit card holders above all else:
We use technical communication files, known as "Cookies," to gather statistical data such as the number of visitors and duration of visits. You can disable cookies in your browser settings, though this may limit site functionality. See our Cookie Policy for details.
We do not sell or lease your personal information. Data sharing occurs only with your consent and only with service providers (e.g., airlines, boutique hotels) necessary to complete your booking.
Please do not include sensitive credit card information in standard e-mail correspondence. For your safety, Temren Travel will never ask for your passwords or full credit card details via e-mail.
If you have questions about your data, please contact us at info@temrentravel.com.
