{"id":1623,"date":"2024-11-04T04:12:53","date_gmt":"2024-11-04T01:12:53","guid":{"rendered":"https:\/\/temrentravel.com\/cancellation-and-refund-policy\/"},"modified":"2026-04-05T18:05:52","modified_gmt":"2026-04-05T15:05:52","slug":"polisi-pembatalan-bayaran-balik","status":"publish","type":"page","link":"https:\/\/temrentravel.com\/ms\/polisi-pembatalan-bayaran-balik\/","title":{"rendered":"Dasar Pembatalan &#038; Bayaran Balik | Temren Travel"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1623\" class=\"elementor elementor-1623 elementor-588\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48bdd71 e-flex e-con-boxed e-con e-parent\" data-id=\"48bdd71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bed350 elementor-widget elementor-widget-html\" data-id=\"3bed350\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n    @import url('https:\/\/fonts.googleapis.com\/css2?family=Plus+Jakarta+Sans:wght@400;600;700&display=swap');\n\n    .temren-legal-container {\n        max-width: 900px;\n        margin: 0 auto;\n        padding: 40px 20px;\n        font-family: 'Plus Jakarta Sans', sans-serif;\n        color: #333333; \n        line-height: 1.8;\n        background-color: #ffffff;\n    }\n\n    .temren-legal-hero {\n        text-align: center;\n        margin-bottom: 50px;\n        padding-bottom: 30px;\n        border-bottom: 2px solid #015fc9; \n    }\n\n    .temren-legal-hero h1 {\n        font-size: 2.5rem;\n        color: #1a1a1a; \n        margin-bottom: 15px;\n        font-weight: 700;\n        letter-spacing: -0.5px;\n        line-height: 1.2;\n    }\n\n    .temren-legal-hero p {\n        font-size: 1.1rem;\n        color: #666666;\n        margin: 0;\n        opacity: 0.9;\n    }\n\n    .temren-legal-section {\n        margin-bottom: 45px;\n    }\n\n    .temren-legal-section h2 {\n        font-size: 1.5rem;\n        color: #1a1a1a;\n        margin-bottom: 20px;\n        font-weight: 600;\n        display: flex;\n        align-items: center;\n    }\n\n    .temren-legal-section h2::before {\n        content: \"\";\n        display: inline-block;\n        width: 5px;\n        height: 24px;\n        background-color: #015fc9; \n        margin-right: 12px;\n        border-radius: 4px;\n    }\n\n    .temren-legal-section p {\n        font-size: 1.05rem;\n        margin-bottom: 15px;\n    }\n\n    .temren-legal-section ul {\n        margin-bottom: 20px;\n        padding-left: 20px;\n    }\n\n    .temren-legal-section li {\n        font-size: 1.05rem;\n        margin-bottom: 10px;\n        color: #444444;\n    }\n\n    .temren-alert-box {\n        background-color: #fff8e1;\n        padding: 20px 25px;\n        border-radius: 8px;\n        border-left: 5px solid #ffb300;\n        margin-bottom: 30px;\n    }\n\n    .temren-alert-box strong {\n        color: #d32f2f;\n    }\n\n    .temren-legal-highlight {\n        background-color: rgba(1, 95, 201, 0.05); \n        padding: 40px;\n        border-radius: 8px;\n        border-left: 5px solid #015fc9;\n        margin-top: 40px;\n    }\n\n    .temren-legal-highlight h3 {\n        margin-top: 0;\n        color: #1a1a1a;\n        font-size: 1.3rem;\n        margin-bottom: 15px;\n    }\n\n    .temren-legal-contact {\n        font-size: 1.05rem;\n    }\n\n    .temren-legal-contact p {\n        margin: 5px 0;\n        color: #333333;\n    }\n\n    @media (max-width: 768px) {\n        .temren-legal-hero h1 { font-size: 2rem; }\n        .temren-legal-section h2 { font-size: 1.3rem; }\n        .temren-legal-container { padding: 20px 15px; }\n        .temren-legal-highlight { padding: 20px; }\n    }\n<\/style>\n\n<div class=\"temren-legal-container\">\n\n    <div class=\"temren-legal-hero\">\n        <h1>Dasar Pembatalan dan Bayaran Balik<\/h1>\n        <p>Terma Tempahan yang Adil, Telus dan Selamat<\/p>\n    <\/div>\n\n    <div class=\"temren-legal-section\">\n        <p>Di <strong>Temren Travel<\/strong>, kami berusaha untuk menawarkan fleksibiliti tertinggi untuk pengalaman premium anda di Cappadocia sambil memastikan kelancaran operasi lawatan peribadi dan perkhidmatan mewah kami. Sila baca dasar pembatalan dan bayaran balik kami dengan teliti sebelum melengkapkan tempahan anda.<\/p>\n    <\/div>\n\n    <div class=\"temren-legal-section\">\n        <h2>1. Pembatalan Lawatan & Perkhidmatan Standard<\/h2>\n        <p>Untuk kebanyakan lawatan berpandu peribadi kami, pemindahan VIP lapangan terbang ve aktiviti harian (tidak termasuk penerbangan Belon Udara Panas), terma pembatalan standard berikut terpakai:<\/p>\n        <ul>\n            <li><strong>Lebih daripada 48 jam sebelum waktu mula:<\/strong> Bayaran balik penuh 100%.<\/li>\n            <li><strong>24 hingga 48 jam sebelum waktu mula:<\/strong> Yuran pembatalan sebanyak 50% akan dikenakan.<\/li>\n            <li><strong>Kurang daripada 24 jam sebelum waktu mula:<\/strong> Tidak boleh dikembalikan (non-refundable).<\/li>\n        <\/ul>\n    <\/div>\n\n    <div class=\"temren-legal-section\">\n        <h2>2. Pembatalan Penerbangan Belon Udara Panas<\/h2>\n        <div class=\"temren-alert-box\">\n            <p style=\"margin:0;\"><strong>PEMBATALAN AKIBAT CUACA:<\/strong> Jika penerbangan dibatalkan oleh Pihak Berkuasa Penerbangan Awam Turki (Sivil Havac\u0131l\u0131k) kerana keadaan cuaca, anda berhak mendapat <strong>Bayaran Balik Penuh 100%<\/strong>.<\/p>\n        <\/div>\n        <p>Pembatalan atas alasan peribadi:<\/p>\n        <ul>\n            <li><strong>Lebih daripada 72 jam:<\/strong> Bayaran Balik Penuh 100%.<\/li>\n            <li><strong>48 hingga 72 jam:<\/strong> Bayaran Balik 50%.<\/li>\n            <li><strong>Kurang daripada 48 jam:<\/strong> Tidak boleh dikembalikan.<\/li>\n        <\/ul>\n    <\/div>\n\n    <div class=\"temren-legal-section\">\n        <h2>3. Dasar Ketidakhadiran (No-Show)<\/h2>\n        <p>Sekiranya berlaku ketidakhadiran tanpa notis awal, tempahan akan dianggap batal dan <strong>tiada bayaran balik<\/strong> akan dikeluarkan. Sila bersedia 10 minit sebelum waktu pengambilan yang dijadualkan.<\/p>\n    <\/div>\n\n    <div class=\"temren-legal-section\">\n        <h2>4. Masa Pemprosesan Bayaran Balik<\/h2>\n        <p>Semua bayaran balik yang diluluskan akan diproses kembali ke kaedah pembayaran asal dalam masa <strong>7 hingga 10 hari bekerja<\/strong>.<\/p>\n    <\/div>\n\n    <div class=\"temren-legal-highlight\">\n        <h3>Hubungi Kami Untuk Pembatalan<\/h3>\n        <div class=\"temren-legal-contact\">\n            <p><strong>E-mel:<\/strong> info@temrentravel.com<\/p>\n            <p><strong>WhatsApp:<\/strong> +90 531 012 99 50<\/p>\n        <\/div>\n    <\/div>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e24ac0 e-flex e-con-boxed e-con e-parent\" data-id=\"0e24ac0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e13fc40 e-con-full e-flex e-con e-child\" data-id=\"e13fc40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45a48c1 elementor-widget elementor-widget-html\" data-id=\"45a48c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@graph\": [\n    {\n      \"@type\": \"AboutPage\",\n      \"@id\": \"https:\/\/temrentravel.com\/ms\/dasar-pembatalan-bayaran-balik\/#webpage\",\n      \"url\": \"https:\/\/temrentravel.com\/ms\/dasar-pembatalan-bayaran-balik\/\",\n      \"name\": \"Dasar Pembatalan dan Bayaran Balik | Temren Travel\",\n      \"description\": \"Dokumen rasmi mengenai terma pembatalan, polisi bayaran balik penuh untuk faktor cuaca, dan prosedur pemulangan dana di Temren Travel Cappadocia.\",\n      \"publisher\": {\n        \"@type\": \"TravelAgency\",\n        \"@id\": \"https:\/\/temrentravel.com\/ms\/#organization\",\n        \"name\": \"Temren Travel\",\n        \"logo\": {\n          \"@type\": \"ImageObject\",\n          \"url\": \"https:\/\/temrentravel.com\/wp-content\/uploads\/logo.png\"\n        }\n      },\n      \"breadcrumb\": {\n        \"@type\": \"BreadcrumbList\",\n        \"itemListElement\": [\n          {\n            \"@type\": \"ListItem\",\n            \"position\": 1,\n            \"item\": {\n              \"@id\": \"https:\/\/temrentravel.com\/ms\/\",\n              \"name\": \"Laman Utama\"\n            }\n          },\n          {\n            \"@type\": \"ListItem\",\n            \"position\": 2,\n            \"item\": {\n              \"@id\": \"https:\/\/temrentravel.com\/ms\/dasar-pembatalan-bayaran-balik\/\",\n              \"name\": \"Dasar Pembatalan\"\n            }\n          }\n        ]\n      }\n    },\n    {\n      \"@type\": \"WebPage\",\n      \"@id\": \"https:\/\/temrentravel.com\/ms\/dasar-pembatalan-bayaran-balik\/#webpage\",\n      \"significantLink\": \"https:\/\/temrentravel.com\/ms\/hubungi-kami\/\",\n      \"lastReviewed\": \"2026-03-27\"\n    }\n  ]\n}\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dasar Pembatalan dan Bayaran Balik Terma Tempahan yang Adil, Telus dan Selamat Di Temren Travel, kami berusaha untuk menawarkan fleksibiliti tertinggi untuk pengalaman premium anda di Cappadocia sambil memastikan kelancaran [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-1623","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/temrentravel.com\/ms\/wp-json\/wp\/v2\/pages\/1623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/temrentravel.com\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/temrentravel.com\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/temrentravel.com\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/temrentravel.com\/ms\/wp-json\/wp\/v2\/comments?post=1623"}],"version-history":[{"count":1,"href":"https:\/\/temrentravel.com\/ms\/wp-json\/wp\/v2\/pages\/1623\/revisions"}],"predecessor-version":[{"id":3274,"href":"https:\/\/temrentravel.com\/ms\/wp-json\/wp\/v2\/pages\/1623\/revisions\/3274"}],"wp:attachment":[{"href":"https:\/\/temrentravel.com\/ms\/wp-json\/wp\/v2\/media?parent=1623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}